Refund policy
2. Refund Policy
Return & Refund Policy
Last updated: 14 September 2026
Pitara Studio hampers are curated and packed to order, and contain perishable food alongside fragile items such as candles, ceramics and fragrance. For this reason we do not accept returns or offer refunds once an order has been delivered.
No Returns or Refunds
- All sales are final.
- We cannot accept returns for hampers that have been opened or partly consumed, or where the contents are simply not to your taste.
- We cannot accept returns because a gift message was entered incorrectly at the time of ordering.
- Refunds are not issued under normal circumstances.
Exceptions — damaged, broken or incorrect delivery only
We may, at our sole discretion, review a request where an item has been damaged or broken in transit, or where you have received an incorrect hamper or an incorrect item within a hamper.
To be considered, you must:
- Notify us within 24 hours of delivery.
- Provide clear photographs or video of the damaged or incorrect item, taken at the time of opening the package, together with the outer packaging.
Where a request is approved, we will arrange a replacement of the affected item or hamper, subject to availability. Approved replacements are delivered within 10 working days. Whether a replacement is offered, and in what form, remains at the discretion of Pitara Studio management.
Cancellations
- Orders can be cancelled before dispatch. Once a hamper has been packed or handed to our courier, it cannot be cancelled.
- Corporate and bulk orders are subject to the cancellation terms set out in our Terms & Conditions, because stock is reserved and branding produced in advance.
Contact Us
Email: raj@eatknacks.com
Phone / WhatsApp: +91 95913 06294